Refund policy

Return & Refund Policy

Effective Date: August 10, 2026

At ZYIA Enterprises, we strive to provide a fun, exciting, and positive shopping experience. Because many of our products are custom-curated or sold as mystery items, the following policy applies.

Mystery Scoops, Mystery Boxes & Mystery Balls

Our Mystery Scoops, Mystery Boxes, and Mystery Balls are intended to provide a fun and exciting surprise shopping experience. Due to the nature of these products, contents are randomly selected unless otherwise stated.

All Mystery Box sales are final. We do not offer refunds on Mystery Boxes unless a refund is approved by ZYIA Enterprises.

We do not offer refunds or exchanges for Mystery Scoops, Mystery Boxes, or Mystery Balls based on personal preference, duplicate items, or because you did not receive a specific item you hoped for.

If we made an error with your order, such as shipping the wrong items, missing items, or sending damaged or defective merchandise, please contact us within 7 days of delivery. We will review your request and work with you to make it right.

Any refund, replacement, or store credit for a Mystery Scoop, Mystery Box, or Mystery Ball is granted solely at the discretion of ZYIA Enterprises, except where otherwise required by applicable law.

Party Favors

All Party Favor sales are final. We do not offer refunds on Party Favor orders.

If we made a mistake with your order, such as shipping the wrong items, missing items, or an error in personalization or packaging, please contact us within 7 days of delivery.

Any refund, replacement, or store credit for a Party Favor order is granted solely at the discretion of ZYIA Enterprises, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if we made an error with your order, please contact us within 7 days of delivery.

To help us resolve your concern quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item(s) and packaging, if applicable

We will review your request and work with you to make it right.

Refund Processing

If a refund is approved, it will be issued to the original method of payment unless otherwise agreed.

Refunds are processed only after review and approval by ZYIA Enterprises.

Our Commitment to You

At ZYIA Enterprises, our goal is customer satisfaction. If an issue arises due to an error on our part, we are committed to working with you to find a fair and reasonable solution. We value every customer and appreciate the opportunity to make things right whenever a mistake occurs.

Policy Updates

ZYIA Enterprises reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to this website.